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#e8b9231f}.settings-checkbox{display:inline-flex;align-items:center;gap:10px;cursor:pointer;-webkit-user-select:none;user-select:none;color:#334155;font-weight:600;font-size:.92rem}.settings-checkbox input{width:18px;height:18px;margin:0;accent-color:#c9a227;cursor:pointer}.settings-add-form{margin-top:14px;display:flex;flex-direction:column;gap:12px}.settings-add-inline{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.settings-add-input{flex:1;min-width:240px}.settings-btn{border:0;border-radius:12px;padding:12px 14px;font-family:Work Sans,sans-serif;font-weight:900;cursor:pointer;transition:filter .15s ease,box-shadow .15s ease,background .15s ease}.settings-btn--secondary{background:#dbe2ec;color:#1e293b}.settings-btn--secondary:hover{filter:brightness(1.02)}.settings-btn--primary{background:linear-gradient(135deg,#8a6f0c 0%,var(--primary-bright) 55%,var(--primary-glow) 100%);color:#2a2100;box-shadow:0 2px 10px #c9a2274d}.settings-btn--primary:hover{filter:brightness(1.04)}.settings-btn:disabled{opacity:.65;cursor:not-allowed;box-shadow:none}
